All your signals.
One answer.
Lumerial aggregates app reviews, support tickets, and forum threads — then surfaces what users actually need and what your engineers should fix first.
Not just “users are unhappy.”
Here's the actual fix.
For every pain theme Lumerial detects, it generates a prioritized engineering signal your team can act on.
Input: review text, ticket text, forum threads — optionally Sentry errors and Datadog traces. Output: themes ranked by volume × recency × customer tier, each mapped to a likely engineering area. Not an LLM summarizer — structured signal extraction with source attribution.
Slow checkout
Reviews mention slow or broken checkout concentrated in iOS 17.4 users. Zendesk tickets show same cohort escalating within 24h of install.
Likely area: payment flow or cart API. Connect Sentry or Datadog to confirm root cause and get stack-level pinpointing.
Search feels outdated
Users describe results as 'stale' or 'not relevant' — language clusters around recency, not relevance. Pattern consistent across Android and web.
Likely area: index freshness or ranking model. Connect Datadog APM to confirm whether index lag correlates with complaint spikes.
Crash on export (iOS)
Sentry reports 34 unhandled exceptions in ExportManager.swift correlated with App Store reviews mentioning 'crashes when I try to export'. Error rate up 3× since v2.4.1.
ExportManager.swift line 214 — nil force-unwrap on optional fileURL. Reproduced on iOS 16.4+. Fix: guard let fileURL else { return .failure(.missingFile) }.
Stop drowning in feedback.
Start listening to users.
Lumerial turns raw signal chaos into structured product intelligence your whole team can act on.
Unified signal ingestion
Pull reviews, tickets, social threads, and NPS responses from 20+ sources. No manual tagging. No copy-paste.
Semantic theme clustering
LLM-powered clustering groups related feedback into named themes — so you see "Slow checkout" not 3,000 individual complaints.
Sentiment trend tracking
Watch sentiment shift after releases or incidents in real time. Know immediately if your last ship hurt the user experience.
Priority scoring
Signals weighted by volume, severity, customer tier, and recency. Your backlog gets a ranked list — not a flat dump of noise.
Engineering suggestions
For each theme, Lumerial generates a concrete, code-level fix suggestion — not just a vague "users are unhappy."
Role-based views
PMs see feature requests. Engineering sees bug clusters. Support sees escalation trends. One data source, tailored per team.
Set up in minutes.
Ship smarter in days.
Connect your sources
OAuth into App Store Connect, Google Play, Zendesk, Intercom, BigSnag, Reddit, and more in under 5 minutes. No engineering required.
Lumerial processes your signals
Our pipeline ingests, deduplicates, and runs semantic analysis across all sources. Themes emerge automatically — no taxonomy to maintain.
Get actionable intelligence
A unified dashboard shows what users are saying, how sentiment is trending, and what engineers should fix — with one-click export to Jira, Linear, or Notion.
Stop guessing.
Start knowing.
We're in private beta. Drop your email and we'll reach out when your spot is ready.